Shipping policy
At Voxicano, we aim to deliver your order safely and as quickly as possible across Pakistan. Please read the following shipping information before placing your order.
1. Delivery Locations
We currently offer delivery across Pakistan, subject to courier service availability in your area.
2. Processing Time
Orders are usually processed and dispatched within 1–2 business days after order confirmation.
During sales, promotions, public holidays, or periods of high order volume, processing may take slightly longer.
3. Delivery Time
After dispatch, estimated delivery times are:
- Major Cities: 2–4 business days
- Other Areas: 3–7 business days
- Remote Areas: Delivery may take additional time depending on courier coverage.
Please note that these are estimated delivery times and are not guaranteed.
4. Shipping Charges
Shipping charges, if applicable, will be displayed at checkout or communicated to the customer before order confirmation.
Voxicano may offer free shipping promotions from time to time. Such offers will be clearly mentioned on our website or promotional material.
5. Cash on Delivery (COD)
We offer Cash on Delivery (COD) where available.
For COD orders, the customer must pay the full order amount to the courier at the time of delivery.
6. Order Confirmation
For certain orders, Voxicano may contact the customer by phone or WhatsApp to confirm the order before dispatch.
Orders with incorrect, incomplete, or unreachable contact information may be delayed or cancelled.
7. Tracking
Once your order has been dispatched, tracking information may be provided through the courier service.
You can use the tracking information to check the current status of your shipment.
8. Delivery Delays
Voxicano is not responsible for delays caused by circumstances beyond our control, including:
- Weather conditions
- Public holidays
- Courier delays
- Incorrect address or contact information
- Natural disasters
- Unexpected logistical issues
We will make reasonable efforts to assist customers in resolving delivery-related issues.
9. Incorrect Address
Customers are responsible for providing a complete and accurate delivery address and active phone number.
If an order is returned because of an incorrect address, incomplete information, or repeated delivery attempts, additional shipping charges may apply for reshipping.
10. Refused or Unreceived Orders
If a customer refuses to accept a confirmed COD order without a valid reason, Voxicano reserves the right to restrict or refuse future COD orders from that customer.
11. Contact Us
If you have any questions about your order or shipping, please contact us:
Voxicano
Email: meetwithsoban@gmail.com